Iris user manual

Terminology

Message

A message has a mode, a destination, and a text body. Messages are created when an incident is active, per the settings in the incident’s plan, formatted using the plan’s template.

Plan

Plans are used to create incidents and contain the escalation steps. Eg: Attempt reaching user 3 times, before escalating to the rest of their team.

Incident

An incident is an ongoing event which escalates to users+teams, per configuration in the plan.

Template

Templates are used by plans to structure and format messages. They use jinja2 to interpolate variables from the currently firing incident.

Claim

Claiming an incident deactivates it and marks it as being owned by the user who claimed it.