Iris - Escalation System
========================

.. _Oncall: http://oncall.tools
.. _Iris: http://iris.claims

Iris_ is a highly configurable and flexible service for escalations.

.. image:: _static/demo.png
    :width: 100%
    :align: center
    :alt: Iris demo

Iris allows you to easily escalate to individual users and teams in your
organizations to notify them of events. Here is a quick summary of its features:


- 100% customizable message format and escalation steps. Eg, reach out to user
  Foo via email. If they don't respond after X tries, reach out to their
  manager.
- Flexible user configurable message batching/reprioritization rules.
- Pluggable command interface for easy service integration.
- Rich third party service provider integration:
    - Integration with Gmail. Claim incidents via buttons in your inbox and by replying to emails.
    - Supports escalating via SMS and Phone using twilio.
    - Integration with Slack for notifications via IM.
- Professionally-designed rich frontend facilitating great usability, to make
  creating and managing complex escalation plans a breeze.
- High availability, distributed by nature.

At linkedin, we use Iris together with our open-source shift scheduling system
Oncall_. The combination of the two provide a way to manage on-call schedules
and ensure that the person scheduled as on-call at a given time is notified of
any issues.


Table of contents
=================

.. toctree::
   :maxdepth: 2

   user_manual
   quickstart
   admin_manual
   api


.. Indices and tables
.. ==================
..
.. * :ref:`genindex`
.. * :ref:`modindex`
.. * :ref:`search`