Iris - Escalation System

Iris is a highly configurable and flexible service for escalations.

Iris allows you to easily escalate to individual users and teams in your organizations to notify them of events. Here is a quick summary of its features:

• 100% customizable message format and escalation steps. Eg, reach out to user Foo via email. If they don’t respond after X tries, reach out to their manager.
• Flexible user configurable message batching/reprioritization rules.
• Pluggable command interface for easy service integration.

• Rich third party service provider integration:

  • Integration with Gmail. Claim incidents via buttons in your inbox and by replying to emails.
  • Supports escalating via SMS and Phone using twilio.
  • Integration with Slack for notifications via IM.

• Professionally-designed rich frontend facilitating great usability, to make creating and managing complex escalation plans a breeze.
• High availability, distributed by nature.

At linkedin, we use Iris together with our open-source shift scheduling system Oncall. The combination of the two provide a way to manage on-call schedules and ensure that the person scheduled as on-call at a given time is notified of any issues.

Table of contents

• Iris user manual
  • Terminology
• Quickstart
  • Pre-requisites
  • Setting things up
  • Configuring the database
  • Creating an escalation plan
  • Defining terms:
  • Back to the plan
  • Iris sender
  • Customizing call content
  • A deeper look at applications
  • Triggering incidents programmatically
  • Adding real users
  • Adding authentication
  • Wrapping up
• Iris admin manual
  • Introduction
  • Service Integration
  • Iris components
• API
  • REST API
  • Sender API