Iris user manual¶
A message has a mode, a destination, and a text body. Messages are created when an incident is active, per the settings in the incident’s plan, formatted using the plan’s template.
Plans are used to create incidents and contain the escalation steps. Eg: Attempt reaching user 3 times, before escalating to the rest of their team.
An incident is an ongoing event which escalates to users+teams, per configuration in the plan.
Templates are used by plans to structure and format messages. They use jinja2 to interpolate variables from the currently firing incident.
Claiming an incident deactivates it and marks it as being owned by the user who claimed it.