Iris user manual ================ Terminology ----------- Message ``````` A message has a mode, a destination, and a text body. Messages are created when an incident is active, per the settings in the incident's plan, formatted using the plan's template. Plan ```` Plans are used to create incidents and contain the escalation steps. Eg: Attempt reaching user 3 times, before escalating to the rest of their team. Incident ```````` An incident is an ongoing event which escalates to users+teams, per configuration in the plan. Template ```````` Templates are used by plans to structure and format messages. They use jinja2 to interpolate variables from the currently firing incident. Claim ````` Claiming an incident deactivates it and marks it as being owned by the user who claimed it.