100% customizable message format and escalation steps.
- Messages are formatted with html and jinja templating to make them truly custom.
Flexible, user-configurable message batching and reprioritization rules
- For example, send texts rather than calls after 3 missed calls.
Pluggable command interface for easy service integration
- Well-documented REST APIs which third party services can easily target to create new escalations.
Rich third party service provider integration:
- Integration with Gmail. Claim incidents via buttons in your inbox and by replying to emails.
- Supports escalating via SMS and Phone using twilio.
- Integration with Slack for notifications via IM.
UI that is clean, effortless to use
- Iris sports a design not only aesthetically pleasing but also easy to use, making managing complex escalation plans trivial.
High availability, distributed by nature
- Utilizes a split-stack architecture which supports and encourages load balancing.